In our last blog post, we looked at the first step in the Asset Management Excellence Journey, often described as the “If it ain’t broke, don’t fix it” approach. This is a very common approach, but often leads to unexpected failures, poor reliability, safety issues, and unpredictable output availability.
We now move to consider steps 2 and 3. Step 2 is what we refer to as a break-fix model. Companies adopting this approach hold replacement parts in stock so they can carry out repairs when items break. This usually reduces the amount of downtime, but still results in unexpected breakdowns and typically incurs high costs associated with buying and storing spare parts.
Step 3 sees a significant shift with a move to a new maintenance philosophy of fixing items before they break. This dramatically reduces the number of unexpected failures and all the associated tangible and intangible costs. In this phase we typically see the introduction of Condition Monitoring , Asset Management Plans and the identification of the critical spares that do need to be kept on-site. The prediction of required maintenance, planning for its execution and ensuring the work is done properly is usually centrally controlled. As with any major change, this can be a challenging shift for many businesses, but the impact on costs and output and is usually significant.
For many businesses, process heating systems are characterised by unexpected failures, unplanned breakdowns, unpredictable and uncontrolled repair time all combining to create spiralling downtime costs and disruption.
To make matters worse, an increasing number of customers are seeking to reduce inventory costs and asking their key suppliers to commit to continuity of supply with substantial penalties and even loss of business for failures.
At Fairburn Heating Solutions we believe process heating should never cause downtime. We help our customers move from this chaotic situation to a position of excellence where their process heating system is continually improved and optimised, making a positive contribution to business success. We achieve this by following our 5 step Asset Management Excellence Journey.
Step 1 is where many clients start, often described as the “If it ain’t broke, don’t fix it” approach. Maintenance is ignored until an item breaks, when a fix is then organised. The consequences of this approach are unexpected failures, poor reliability, safety issues, and unpredictable output availability. Whilst this may sound (and be) and undesirable state of affairs, many businesses have become accustomed to this as the status quo, and are unaware of the opportunity to move to a better approach. In our next blogs, we will cover the remaining steps, but if you can’t wait, you can read more and download our White Paper or call us on 01886 358025.
Why do we do what we do?
In his 2009 bestselling book “Start with Why”, Simon Sinek introduced the concept of a Golden Circle, which is based on his belief that “people don’t buy what you do, they buy why you do it.” He suggested that most companies start their communication with the “what” (they do) and then work their way towards the “why” (they do it), sometimes adding information about the “how” they do it, but very rarely actually share the “why”. He pointed out that many of the most successful brands communicate in the opposite direction, they start with the “why” and then move on to talk about how they do it and what they do.
He uses Apple as an example. Customers buy in to Apple’s philosophy, of thinking differently to challenge the status quo, designing user-friendly beautiful products that are easy to use, and their products include computers, phones and watches.
So we sat down to work out what the Fairburn Golden Circle would look like. What drives us to do what we do?
What we found was a fundamental belief that well designed, installed and maintained Industrial Heating Systems should never cause downtime, and we want to work with customers who share that belief and want to make it happen in their businesses.
How do we make that happen for our customers? We help them transition from unplanned breakdowns and reactive repairs to a proactive asset management philosophy.
You can read more about our vision, values and how we work with customers here. If you share our belief and would like to find out how we can help ensure your industrial heating systems are not a cause of downtime, please call us on 01886 358 025