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Hard work pays off with ISO 9001:2015 renewal

We’re delighted to confirm that after much hard work, our ISO 9001:2015 accreditation has been renewed to August 2021.  The ISO 9001 international standard helps companies like Fairburn Heating Solutions ensure that customers consistently receive high quality products and services that meet regulatory requirements.

Craig Carr, Managing Director of Fairburn Heating Solutions said “It is very gratifying to see the hard work of the whole team rewarded by the renewal of our ISO 9001 accreditation.  It’s a great way to demonstrate to our customers, our team and other stakeholders the high importance we place on quality here at Fairburn.”

To secure the renewal of our accreditation, the team had to regularly carry out a large variety of activities.  The independent auditor needed to see evidence of these activities and our documented results.  These activities include:

  • Monitoring every customer issue and recording non-conformances if and when they arise
  • Carrying out internal investigations of non-conformance to understand why any problems have occurred and to ensure actions are agreed and implemented to prevent a recurrence
  • Completed monthly reports to monitor various aspects of the business that directly affect customers, such as stock levels and delivery performance
  • Annual senior management review meetings to review the quality performance of the business and discuss and agree where further improvements can be made

In addition, we have an annual full day assessment from QMS International.  During this assessment, the QMS representative checks the Fairburn processes and procedures to make sure that we are fully compliant with the ISO 9001:2015 standard and that we are doing everything possible to ensure that we achieve the very best standards of product and services for our customers.  The assessor also looks for continuous improvement – this is a central theme of the ISO 9001 system and is in its own way proof that the system is being used properly and delivering positive results for Fairburn and our customers.

“Maintaining the ISO 9001 processes and procedures helps us reassure customers that we have full visibility of our performance and the tools to quickly implement corrective action when required” commented Niki Ashdown, Operations Director.

If you would like to find out more about our approach to quality and how it could benefit your business, please  use the contact form on this website  or give us a call on 01886 358 025.

Keeping up our great service – even through a pandemic!

2020 has been a particularly challenging year for many of our clients, and we’ve done our best to help them, taking extreme care to operate in a COVID-secure manner whilst still delivering our customary fast reaction and excellent work.

We’ve had some testing situations to deal with, but knowing that our clients appreciate our efforts has been very rewarding.  Here are a sample of comments we have received during the pandemic:

The guys are a credit to your company.  We have very strict safety requirements which seem excessive to some contractors, but your team did everything we expected of them and were a pleasure to work with.

We are very impressed with the service you have given us to date and now wish to put in place a service every 6 months.”

“Sean is an absolute gem! He was onsite all day on Saturday, working hard to overcome installation challenges and on Sunday he chased up the remaining items needed.  I can’t imagine how we would ever have got up and running without his efforts.”

If you would like to be making comments like these about your process heating maintenance provider,  use the contact form on this website  or give us a call on 01886 358 025 to discuss how we could deliver a better experience.

We service Nortek, Reznor and Vapac HVAC Systems

If you own any of the warm air or radiant heaters manufactured by Nortek Global HVAC, then you may have heard the news that they have withdrawn from quoted service work with effect from the end of April 2020.

The good news is that we have over 15 years experience working on this type of commercial heating (warm air, radiant tube fired), going back to the very early days of Fairburn.  Our team of expert engineers are available to look after your service requirements for these systems.

We currently look after over 100 warm air or radiant heaters across the UK and are conversant in the whole Nortek range, including Reznor, Ambirad, Benson and Nordair Niche across a wide range of industries, delighting our clients with our exceptional responsiveness and first-fix rates.

We are always happy to talk to any companies about their service requirements and visit sites to complete a no-obligation review and quotation.

If that sounds interesting, call us today on 01886 358 025 or use the contact form on this website and we’ll respond promptly.