Case study – “a responsive and capable supplier”

When Jaguar Land Rover had a problem with the flame sensing equipment in the paint kitchen at the Castle Bromwich plant, it could have been very costly.

If paints aren’t kept at the right temperature, they may have to be discarded, and a serious delay can cause downtime across the whole paint shop.

The equipment manufacturer quoted a 4-week lead-time for replacement parts, so Jaguar called Fairburn to see if we could help.  Our broad customer base within the automotive sector meant that one of our engineers had a spare part in his van at a different site.  Our Technical Services Co-ordinator promptly set out on a 213 mile round trip to collect the parts and take them to Castle Bromwich.

Within 4 hours, we had delivered parts to the plant and they were installed the same day.  Subsequently, all “golden assets” have been identified, and a process established to ensure sufficient spare parts are always held on site.  A further project to improve the reliability of the air handling units in the paint shop was also agreed.

JLR’s Paint Shop Control Engineer, Dave Wood commented “Fairburn’s quick response, ability to source spares and the same-day fix by James, the engineer helped us avert what could have been a very serious problem in the paint shop.  A great example of a responsive and capable supplier.

If you would like to talk to a responsive process heating maintenance company that really “does what it says on the tin”, please call us on 01886 358 025.