Solution Case Study – Jaguar Land Rover

Jaguar Land Rover is the UK’s largest car manufacturer, with a strong record of sales growth in the UK and overseas. Castle Bromwich is the manufacturing home of Jaguar to the North East of Birmingham.

In the paint kitchen at the plant it is critical that the paints are kept in the right temperature range for use – if they get too cold they may have to be discarded, wasting valuable money and potentially causing downtime across the whole paint shop. When the bespoke flame sensing equipment failed on the paint kitchen air handling unit it was quickly established that there were no spares at the site and the manufacturer quoted a 4-week lead-time.

Jaguar called Fairburn to see if they could help. Fortunately, with a broad customer base across the automotive industry, one of the Fairburn engineers had the critical spare parts in his van. The Technical Services Coordinator was quickly despatched on the 213 mile round trip to collect the parts and take them to Castle Bromwich arriving within 4 hours of the phone call being made.

The parts were installed the same day ensuring minimal downtime for the plant. Subsequently, Fairburn have identified all ‘golden assets’ within the process heating system and ensured that a critical range of spare part stock is maintained on site. In addition, a separate project is underway to improve the reliability of all the air handling units in the paint shop.

David Wood, Paint Shop Control Engineer for JLR said “Fairburn’s quick response, ability to source spares and the same-day fix by James, the engineer helped us avert what could have been a very serious problem in the paint shop.  A great example of a responsive and capable supplier.“