Case study – “we trust them with our most valuable customer relationships”

For over 20 years, Leadec, a global leader in industrial technical services for the automotive manufacturing industry have trusted Fairburn to look after many of their customers.

Leadec offer networking capacity and global standards combined with the personal support of a regional partner.  Globally, they support over 200 locations employing tens of thousands of staff.

Fairburn deliver on behalf of Leadec, ensuring their customer service promises are kept in non-core facilities management packages.

Fairburn are responsible for controlling costs and delivering best value to the end customer, and in that role often communicate directly with Leadec’s customers to speed up delivery and protect Leadec’s relationships.

Fairburn have consistently delivered an average call out time of 2.5 hours, which together with their technical expertise in Automotive paint shop process heating systems ensures excellent service and customer satisfaction.

Fairburn hold regular structured meetings with Leadec to review work completed, share learning and plan for the future.

Leadec’s Head of Technical Services, Grafton Gray commented “For over 20 years, Craig and his team have provided a first-rate service to our customers across the Automotive industry. Our customers are delighted with their response time and the value they deliver, and we are happy to trust them with our most valuable customer relationships.

If you would like to talk to a responsive process heating maintenance company that really “does what it says on the tin”, please call us on 01886 358 025.